Welcome to Oxa Beauty Academy (“Company,” “we,” “us,” or “our”). These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our services.
Refunds and Returns Policy
Effective Date: January 29, 2025
At Oxa Beauty Academy, we want you to be satisfied with your purchase. Please read our Refunds and Returns Policy carefully to understand how returns and refunds work for both physical and digital products.
1. Eligibility for Returns
We accept returns on eligible physical products under the following conditions:
- The item must be unused, unopened, and in its original packaging.
- The return must be requested within 14 days of receiving the item.
- Digital products, including eBooks and online courses, are non-refundable unless there is a technical issue preventing access.
- Sale or clearance items are final sale and cannot be returned or refunded.
2. How to Initiate a Return
To request a return, follow these steps:
- Email us at [email protected] with your order number and reason for return.
- We will provide you with a Return Authorization Number (RAN) and return instructions.
- Pack the item securely and include the original receipt.
- Ship the return to the address provided in the return instructions.
3. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service as we are not responsible for lost return shipments.
4. Refund Process
- Once we receive and inspect your return, we will notify you via email.
- If approved, the refund will be issued to your original payment method within 7-10 business days.
- Shipping fees and any applicable transaction fees are non-refundable.
5. Exchanges
- We only replace items if they are defective or damaged.
- If you need an exchange, email [email protected] within 7 days of receiving your item.
6. Non-Refundable & Non-Returnable Items
- Digital products, including eBooks and online courses.
- Used or opened beauty products due to hygiene reasons.
- Gift cards and promotional items.
- Personalized or custom-made items.
7. Issues with Digital Products
If you experience a technical issue with a digital product, please contact us at [email protected]. We will make every effort to resolve the issue.
8. Contact Information
For any questions or concerns regarding our Refunds and Returns Policy, please contact us at:
Oxa Beauty Academy
Elda Hoxha
Email: [email protected]
Address: 1165 Rue Ottawa, Griffintown, Canada
By using our website and services, you acknowledge that you have read and understood this Refunds and Returns Policy and the Terms and Conditions. Thank you for choosing Oxa Beauty Academy.